Refund Policy


TICKET REFUNDS AND SWAPS



WEB TICKETS



  • WEB tickets may be refunded or exchanged /swapped (based on availability) up to 30 minutes before the show time at the box office.

  • Refunds and swaps must be done in person at the box office with the ticket present and the credit card used to make the purchase.

  • Transactions cannot be conducted on the telephone, by text, or by email due to security reasons. No exceptions.

  • The policy is designed to get the tickets back into inventory for potential purchase by another customer for the show.  If the purchaser misses the movie, for any reason, the tickets expire at show time and are not refundable.


REFUNDS



  • Physical tickets must be presented.

  • The refund will be issued to the credit card used for the purchase.

  • Refunds may take up to 72 hours to post with the credit card company.


SWAPS



  • Physical tickets must be presented.

  • Based upon availability, a ticket may be exchanged for a different movie or a different show time, subject to the policy.







BOX OFFICE and KIOSK TICKETS – THE MOVIE BACK GUARANTEE



  • Up to 30 minutes after the published show time a patron may obtain a refund or a swap for any reason whatsoever. 

  • Refunds and swaps must be done in person at the box office with the ticket present and credit card used to make the purchase (unless cash was used).  

  • Transactions cannot be conducted on the telephone, by text, or by email for security reasons.  If the purchaser misses the movie, for any reason, the tickets expire at show time and are not refundable.


REFUNDS 



  • Cash purchases will be reimbursed upon surrender of the ticket. 

  • Credit card refunds will be issued to the card used for the purchase and surrender of the ticket. 

  • Refunds may take up to 72 hours to post with the credit card company.


SWAPS



  • Physical tickets must be presented. 

  • Based upon availability, a ticket may be exchanged for a different movie or a different show time, subject to the policy.


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